What is your refund policy?
GusHill will refund the full purchase price (excluding shipping costs) less a $25.00 restocking fee if the product is returned in unused condition within 30 days of purchase. Please call 877-475-0269 or submit an inquiry to communicate with a GusHill sales representative at firstname.lastname@example.org if you have any questions about this return policy.
What is your shipping policy?
All GusHill products ship from Florida. We (almost exclusively) use USPS Priority Mail and provide you with a tracking number once your product(s) ship. We typically ship within 48 hours of you placing your order and, depending on where you are in relation to Florida, most orders arrive within an additional 2-3 days (depending on weekends/holidays). If the carrier (typically USPS) tracking shows the order was delivered, we consider the order completed. We don’t automatically require signature confirmation. If you want this for security reasons, please let us know and we will add that at no extra charge to you. If you need signature confirmation or have special shipping needs, please call 877-475-0269 or submit a request.
Which lock fits which trailer hitch?
You may review our Lock Fit Page to confirm lock compatibility.
I'm buying multiple locks, can they all be keyed alike?
Yes. For an additional cost, GusHill can arrange for multiple locks to be keyed alike. Please call 877-475-0269 or submit an inquiry to communicate with a GusHill sales representative about your specific needs.
Can I carry your products in my store?
Yes. Please call 877-475-0269 or submit an inquiry to communicate with a GusHill sales representative about authorized retailer options.
Does GusHill sell and ship locks to consumers outside the United States?
Yes. Please call 877-475-0269 to talk with a GusHill sales representative about international shipping, or contact us to place your order.
I lost my keys to a GusHill lock, what should I do?
Please call 877-475-0269 or submit an inquiry to communicate with a GusHill sales representative about ordering replacement keys.